Credit Card Account Holder Agreement

These terms and conditions (Terms) constitute a binding legal agreement between the customer (Customer, you, your) and QuickiPay Panama S.A., Registration Number: 155701610 (Company, we, us, our), a company registered in Panama with a legal address at Corregimiento Ciudad de Panama, Distrito Panama, Panama. To enhance our service offerings, the Company collaborates with licensed third-party service providers, specifically Visa card Principal Member QuikiPay (quikipay.net), to provide Visa card services to Customers. When availing Visa card services, the Terms and Conditions, along with other applicable policies from QuikiPay, are applicable. Additionally, Cryptocurrency Deposit and Withdrawal Options, Cryptocurrency Storage, and Exchanging Fiat to Cryptocurrency Services are provided by QuikiPay under a service agreement. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING YOUR CARD. THIS AGREEMENT, ALONG WITH YOUR APPLICATION, FORMS THE TERMS AND CONDITIONS OF YOUR PREPAID VISA CARD. BY APPLYING FOR AND USING YOUR CARD, YOU ACCEPT THE TERMS AND CONDITIONS, AND YOU UNDERSTAND AND ACCEPT THE RISKS HIGHLIGHTED IN THIS AGREEMENT. IF THERE IS ANYTHING YOU DO NOT UNDERSTAND OR DO NOT AGREE WITH, PLEASE CONTACT THE CARD SUPPORT TEAM USING THE CONTACT DETAILS AT PARAGRAPH 20 OF THIS AGREEMENT. YOU MUST BE AT LEAST 18 YEARS OF AGE TO APPLY FOR AND USE YOUR CARD.

1. DEFINITIONS

   1. 'Account' - The electronic account associated with your Card.
   2. 'Account Holder' - You, the individual entering into this Agreement with us.
   3. 'Agreement' - This Account Holder Agreement as amended by us from time to time.
   4. 'Application' - Your application and the personal data you submit to become an Account Holder.
   5. 'Association' - VISA International.
   6. 'Available Balance' - The value of electronic money loaded onto your Card and available for use.
   7. 'ATM' - An automated teller machine or cash dispenser bearing the Association or Network acceptance marks.
   8. 'Card' - Any credit VISA® card issued to you under this Agreement.
   9. 'Card Number' - The card number on the front of your Card.
   10. 'Card Support team' - The means for dealing with queries and requests for services in relation to your Card. Contact details for Card Support team can be found in paragraph 20.
   11. 'Fees & Limits Schedule' - the schedule to this agreement (as amended from time to time) incorporated into this agreement by virtue of paragraph 11 of the Agreement detailing the fees and charges associated with the operation of the Account and the use of the Card.
   12. 'Interactive voice response (IVR) ' - A telephonic service to provide for the activation of your Card and general support to Account Holders.
   13. 'Merchant' - A retailer, or any other person, firm or corporation that accepts VISA® Cards which display the VISA® acceptance mark.
   14. 'Password' - The secret word or set of characters created by you to gain access to the Website.
   15. 'Program Manager' - The entity providing marketing services related to the card on behalf of the Issuer.
   16. 'PIN' - A personal identification number for use with the Card to authorize a Transaction.
   17. 'Transaction' - A retail sale or refund, a cash advance, an ATM cash withdrawal, a bill payment or other payment to a third party using Your Card, a transfer of value to another Card or the loading of monies onto a Card, or any other transaction completed by you using your Card.
   18. 'we', 'us' or 'our' – QuickiPay Panamá S.A., a company registered in Panamá number 155701610.
   19. 'you', 'your' - The Account Holder.
   20. 'Website' - quikipay.net

2. SCOPE OF THIS AGREEMENT

   1. These terms and conditions are written and available only in English and we undertake to communicate with you in English regarding any aspect of your Card

3. PURCHASE, RECEIPT AND ACTIVATION OF CARDS

   1. You may only apply for one Card at any one time, and the Card cannot be used on a corporation's behalf. The Card is not transferable and shall only be used by you strictly following this Agreement.
   2. The Card will be issued to you based on the information provided in your Application. You agree to provide accurate personal information and to inform us of any changes promptly so that our records remain correct. Update changes via the profile link on the Website.
   3. If we cannot satisfactorily verify your identity from the information in your Application, we will not be able to process your Application until further information is collected and verified.
   4. You should receive your Card within approximately 7-10 business days of the Application.
   5. Upon receiving your Card, associate and activate it immediately.
   6. You may use your Card to make cash withdrawals, requiring a PIN for ATM withdrawals and CHIP-based retail sales Transactions.
   7. Never reveal your PIN to anybody. We will not disclose your PIN to a third party. If forgotten, reset it by contacting the Card Support team.
   8. Keep your PIN secure and separate from your Card. Failure to do so may be treated as gross negligence, affecting your ability to claim losses and rendering you liable for applicable losses to your Account.
   9. Change your PIN at ATM cash machines displaying the VISA® acceptance mark. Avoid easily guessable PINs.

4. USE OF CARDS

   1. Your Card can be used at any Merchant accepting VISA, but acceptance is not guaranteed for every Merchant.
   2. Cards can be used for cash withdrawals at ATMs with the VISA® acceptance marks or participating banks. Note that some Merchants or ATMs may have lower limits than permitted under this Agreement.
   3. Your Card is a credit card, reducing the Available Balance by the full amount of each Transaction and authorization, plus applicable taxes and charges. The Full Deductible Amount must be less than or equal to the Available Balance.
   4. You must not use your Card if the Full Deductible Amount exceeds the Available Balance or after the Card's expiry date.
   5. If a Transaction exceeds the Available Balance, you must repay the overdrawn amount within 14 days of receiving an invoice. Failure to do so may result in necessary actions, including legal measures.
   1. Check your Available Balance through the Card Support team or Website (fees may apply).
   2. Merchants may request authorizations exceeding the Transaction value in certain circumstances, like hotels, restaurants, Internet Merchants, in-flight purchases, and memberships or subscriptions.
   3. The Available Balance does not earn interest.
   4. Surrender the Card if requested or face suspension or termination. For surrendered Cards, we will redeem the e-money in accordance with this Agreement.

5. LOADING FUNDS TO YOUR ACCOUNT

   1. Your Card is a payout card linked to an account established by an employer or corporate payer, with only funds from a Payer being loadable.
   2. Deposits from your Payer will be available on the payout file clearing date.
   3. Authorize your Payer and us to recover any erroneously added funds.
   4. You are responsible for reporting all earnings to applicable tax authorities.
   5. We reserve the right to suspend or terminate fund loading without notice.

6. LOST, STOLEN CARDS

   1. Report a lost or stolen Card immediately to the Card Support team.
   2. Ensure the report is made by you and is genuine. Failure to do so may lead to suspension or termination.
   3. We may charge a fee for Card replacement (see Fees & Limits Schedule).
   4. Upon reporting a lost or stolen Card, we will suspend your Card. If found, destroy it or return it to us.

7. RECEIPT AND ACCEPTANCE OF TRANSACTIONS

   1. Transaction records are available through the Website and the Card Support team.
   2. Review your Transactions regularly to ensure accuracy.
   3. Dispute unauthorized Transactions within 30 days of the Transaction date, providing relevant details and documentation.
   4. We will investigate the dispute and, if valid, refund the disputed amount.

8. DISPUTES

   1. Disputes are handled by the Card Support team. If not resolved, contact the Financial Ombudsman Service.

9. REVERSALS

   1. If a Transaction was not authorized or completed, we will reverse it. Notify us immediately if you become aware of any unauthorized Transactions.
   2. If a Transaction value was incorrectly debited, we will rectify the error.

10. FEES AND CHARGES

    1. Fees are outlined in the Fees & Limits Schedule.
    2. We may deduct fees directly from the Available Balance. Check the Website or contact the Card Support team for fee details

11. COMMUNICATIONS

    1. By accepting this Agreement, you consent to receive all communications electronically. Regularly check the Website and your email for updates.

12. CANCELLATION, SUSPENSION, OR TERMINATION

    1. We may terminate this Agreement or suspend or cancel your Card immediately for any reason.
    2. You may cancel your Card by notifying the Card Support team, returning the Card, and paying any outstanding Fees.
    3. After termination or cancellation, you must destroy the Card and pay any outstanding balance.

13. LIMITATION OF LIABILITY

    1. We are not liable for any loss resulting from technical failures, delays, or other issues beyond our control.
    2. Our liability is limited to the Available Balance.
    3. We are not liable for the refusal of any Merchant or ATM to accept the Card.
    4. We are not liable for losses resulting from your failure to secure your Card and PIN.

14. GOVERNING LAW

    1. This Agreement is governed by the laws of Panama.
    2. The parties submit to the exclusive jurisdiction of the Panamanian courts.

15. AMENDMENTS

    1. We may amend this Agreement at any time, with notice.
    2. We may transfer our rights and obligations under this Agreement.
    3. Continued use of the Card after notice constitutes acceptance of the amendments.

16. GENERAL

    1. This Agreement is binding on your successors.
    2. We may transfer our rights and obligations under this Agreement.
    3. You may not transfer your rights and obligations.
    4. Failure to enforce any provision does not waive our right to enforce it later.
    5. If any provision is found unenforceable, the remaining provisions remain in effect.

17. CONTACT DETAILS

    Card Support Team: support@quikipay.net Postal Address: Corregimiento Ciudad de Panama, Distrito Panama, Panama Website: quikipay.net